This document assumes that you already have an AOL Feedback Loop in place (most likely setup by GreenArrow during your initial install), and that you’re using the same naming convention for the complaint address that GreenArrow does.
Step 1: Collect all necessary information
To complete this task, you’ll need the following pieces of information:
A1) The parent
domainthat you’re submitting the application for. This is a common parent domain of the Reverse DNS entries of your IP address For example, reverse DNS entries might all share a
mailer.example.comsuffix, in which case either
example.comcan be used as the parent domain. In this situation, GreenArrow probably used
A1domain when applying to the AOL Feedback Loop.
IP addressesthat you’re submitting the application for (these should all share the same common parent domain from
AOL Application URLfor submitting the Whitelist Application: https://postmaster.aol.com/whitelist-request
abuse email addressfor the domain the application is being submitted for (from
firstname.lastname@example.org. You will need to make sure you can receive emails at this address. If GreenArrow submitted the Feedback Loop application for this domain, it is likely that they still have access to the abuse address. If you’re not sure, contact technical support. We always recommend sending a test email to the
abuse email addressto confirm that you do have access.
complaint email addressthat was used in the Feedback Loop application. This should end in the same common domain (from
A1) as the IPs and
abuse@address. GreenArrow’s regular naming convention would make this address:
mailer.example.comis replaced with
A6) Your company’s
contact information. This should match the information you gave GreenArrow during the install. If you are unsure what you gave us, contact technical support and we can provide you with that info.
Step 2: Fill out the application
- Go to the URL in
- Scroll to the bottom, check the box, and click
Yes. I have read and agree to abide by your Acknowledged Sender Agreement, then
- On the next page, enter the complaint address from (
A5) in the field under
FBL Email Address, and then click
- On the next page, select the
abuse@address from from (
A4) from the drop-down list under
Confirmation Email Address.
- On the next page, enter in your contact information from (
A4), and (
A6) above, and fill in the Captcha verification text:
Step 3: Approval Process
Once Step 2 is finished, AOL will send an email to the the
abuse address (
A4). This email will include the confirmation number, a verification link, and a list of the
IP addresses that you’ve submitted the application for. If the IPs are correct and you want to proceed with the application, click the verification link in the email.
After the link has been clicked, you will need to wait until AOL responds. Often times it is just a straight approval or denial (if you’re not approved, they will give a reason that you could then fix and resubmit the application), without any opportunity to correspond.
If you have problems with this application, you can submit a support request to AOL with details of the issue, and the confirmation number of the application. They aren’t terribly fast with their responses, but they can often help get issues resolved.