This page is meant as a plain – English explanation and clarification of our Acceptable Use Policy (AUP), and is not a replacement for the Acceptable Use Policy in your contract with us. In the case of a disagreement between the two, the contract supersedes this text.
We (DRH Internet Inc.) will not knowingly provide deliverability consulting services or server hosting in support of unsolicited bulk e-mail. We will not knowingly provide any services in support of illegal products, unlawful activities, or emailing sexually explicit content.
Customers hosting their server with GreenArrow Cloud must abide by the following requirements. If we at DRH determine that a customer is in violation of any of these, then we may terminate the hosting agreement, cancel or prevent access to accounts, remove data from our systems, or take whatever action we deem appropriate and reasonable in the situation, without refund.
Note: Any DRH cloud customer acting as an ESP (“white label” or otherwise) must at minimum police their customers according to these policies. You can be more strict if you like.
Customers hosting their server with GreenArrow Cloud may not send email promoting, advertising, offering, or including the URLs of or links to certain types of services, products, or content, or businesses or web sites that do so. These include:
A few of the terms above have a history of being used in different ways by different people, so in case you’re unsure of what, exactly, we mean and want clarification, here’s how we define them:
Unsolicited An email is unsolicited when the recipient has not granted prior permission for the message to be sent.
Bulk A bulk email is one in which the message is sent as part of a larger collection of messages, all having substantively identical content.
Please let us know the following:
If any of these policies are abused or broken while you are hosted, this will result in a review of your sending policies, and may require immediate action on our part to prevent additional impact to our other customers.