GreenArrow Email Software Documentation

Adding a New From Address Domain

This document is also valid for setting up a 'Sender' header

The Sender header is rarely used, and would only be needed in instances where you do not have the ability to update DNS records for the domain in the From Address. In GreenArrow Studio, this address is set in the Sender field.


This document describes how to add a From Address Domain into GreenArrow Engine. This does not configure the domain name for use as a Return-Path or URL Domain.

Step 1: Collect all necessary information

  • (A1) From Address domain - This is the domain to be used in the From address of your email. The From Address domain is the portion of the email address that comes after the @ symbol. For example, is the From Address domain in [email protected].

  • (A2) Authorized IP Addresses - All IP addresses that will send email for the From Address domain

  • (A3) Yahoo Credentials - You will need a Yahoo account of your own. If you already have one that you’d like to use in association with GreenArrow then you can use that. If you do not already have one you’ll need to sign up for a free account.

  • (A4) Verification Email address - [email protected] the From Address domain (A1 from above).

  • (A5) Complaint Address - The email address where your GreenArrow Engine install accepts spam complaints. This should be a Spam Complaint Mailbox or a forwarder to one. The spam complaint mailbox is usually [email protected], where PRIMARYDOMAIN may or may not be the same domain as your From Address domain. (If you are unsure, GreenArrow Support can help answer this.)

Step 2: Create a DKIM key

You will need to create a DKIM key in your GreenArrow Engine’s web interface. You will be creating the key for the From Address domain from (A1) above.

Note: Make note of the “Selector” that you use here. This is needed below in the “Yahoo Feedback Loop application” section.

Details on creating a new DKIM key can be found in the Creating a New DKIM Key page.

Step 3: Create DNS records

DNS records for DKIM authentication

After a new DKIM key is created, the next step is to create the DNS records for it. Details instructions, including screenshots, can be found in the Creating DNS Records for DKIM page.

DNS records for Sender ID authentication

This section can impact production environments!

If there are other systems that are sending mail for this domain (where this domain is in the From address or Return-Path address), you could impact those configurations if this is improperly set up. Be careful to pay close attention to this section to make sure you aren’t disrupting your production email environment.

This step requires:

  • From Address domain (A1 above)
  • Authorized IP Addresses (A2 above)

For your authorized IPs in this section, it is helpful to see if the list of IPs can be condensed down into their shorter CIDR specification. This is possible when you have multiple sequential IPs. To do this you can use a tool like this to convert a range into the CIDR specifications. If you can shorten these down to the CIDR specifications, make note of CIDR specifications, and use those in place of the individual IPs below.

Example Domain

This section uses the domain “” as an example domain. You’ll use your own domain instead when you’re actually creating this for yourself.

Check for existing records

Verify whether there are any TXT records in your existing zone file that begin with spf2.0/pra or spf1. This can be verified by entering your domain in the “Domain Name or Hostname” field of

If you have an existing record, proceed to the next section.

If you do not have an existing record, skip ahead to this section.

“Yes, I have existing spf1 or spf2/pra records”

Either an spf1 or spf2/pra record can be used to authenticate the From Address domain, but if both versions exist you need to make sure to edit the right one:

  • If you have an spf2/pra record and an spf1 record, you should edit the spf2/pra record.
  • If you have only an spf1 record, you should edit that record, and not add an spf2/pra record.

Based on the above, you’ll edit the existing record to add the IP addresses (A2) above or the CIDR specifications, if applicable to the existing record anywhere between the v=spf1 (or v=spf2/pra, depending on your policy) and the all mechanism.


If your existing record is: TXT "v=spf2.0/pra ip4: ip4: -all"

And if your CIDR specification for your IP block is:

Then your new record would look like this: TXT "v=spf2.0/pra ip4: ip4: ip4: -all"

Notice the only thing that changed was the addition of “ip4:” to authorize the new block of IPs.

“No, I do not have existing spf1 or spf2/pra records”

If there are no existing spf1 or spf2/pra records then you will need to create one. To do this, you’ll need to figure out if you can provide a full list of all IPs that need to be authorized to send mail for this domain.

This list commonly includes IPs from servers like:

  • Your GreenArrow server IPs
  • Other mail servers (like your corporate email server)
  • Web servers that send email
  • 3rd party services (like SendGrid or that may be sending out emails.

If you can provide all IPs, then you’ll use -all in this record.

If you can not then you’ll use ?all.


Here is an example where we can provide a full list of IPs that should be authorized:

(A1) - From Address domain:

(A2) - IPs: - (CIDR Specification:

Additional 3rd party service: TXT "v=spf1 a mx ip4: ip4: ip4: -all

Here is an example where we can not provide a full list of IPs that should be authorized:

(A1) - From Address domain:

(A2) - IPs: - (CIDR Specification:

Additional 3rd party MTA: TXT "v=spf1 a mx ip4: ip4: ip4: ?all"

For more details on SPF and Sender ID you can review our documentation here.

Testing the email authentication

Once you have your email authentication set up, it is a good idea to test it out. You can do this by sending yourself a test email through GreenArrow to an email address that you own at an ISP where you know that Sender ID and DKIM are checked, and then reviewing the headers. For example, Hotmail / checks Sender ID and DKIM.

Step 4: Setup the Yahoo Feedback Loop

This step requires that:

  • You have a DKIM key created
  • The DKIM public key is configured in DNS
  • You know the “Selector” for the DKIM key
  • You are able to receive email sent to to the [email protected] Verification Email address (A4)
  • You know the email address that your GreenArrow Engine install accepts spam complaints at (A5)

In the examples below, you’ll need to replace DOMAIN with your actual From Address domain name (A1).

Acronym Alert

The acronym “CFL” is used on this registration page. This stands for Complaint Feedback Loop. This is simply the term by which Yahoo refers to their Feedback Loops (also referred to as “FBL”).

  1. If GreenArrow Engine is handling email for this From Address domain (A1) then:
    1. Log into GreenArrow Engine and go to Configure => Domains
    2. Click on the Edit users/forwarders link for the From Address domain you are setting up.
    3. Find [email protected] and click the “Edit” link if it exists.
      1. Add an address you can access in the Forward to box. Do not remove [email protected] or any other existing forwards from the list.
      2. Click Submit.
    4. If [email protected] does not exist, click the Add new email forwarder button.
      1. Add abuse in the Email address text field.
      2. Add the email address you wish this to forward to in the Forward to text box.
      3. Click Submit.
  2. If GreenArrow Engine does not handle email for this From Address domain then do one of the following:
    1. Create a mailbox for [email protected] on the mail system being used for that domain that you can access.
    2. Create a forward for [email protected] on the mail system being used for that domain to point to an address you have access to.
  3. Send a test message to the [email protected] verification email address to confirm that you are in fact receiving email send to this address.
  4. Go to and login (A3).
  5. Once logged in, go to and click on the Complaint Feedback Loop button. Yahoo CFL button
  6. Fill in the fields in the Yahoo Complaint Feedback Loop Service form with the appropriate information. This will need to be done once for each From Address domain (A1):
    1. Provide Company name, Contact name, Phone and Contact email
    2. Reporting Email: [email protected] (A5 from above).
    3. Selector: This is the selector from the DKIM key generated above. This information can be found in GreenArrow Engine by going to Configure => DKIM Keys and clicking View next to the DKIM key you’re registering: dkim.selectors.notated.png
    4. Request Type: Add
    5. Domain: This is the From Address domain (A1) you wish to add.
    6. Click on the button Get Verification Code. Yahoo will send a verification email to [email protected]
    7. Do not close the form yet. Wait for the verification message and copy and paste the confirmation code into the Verification code field
    8. Click on the Create Request button

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