Spam Complaint Mailboxes

Spam complaint mailboxes receive spam complaints, also known as feedback loop complaints, which are processed by GreenArrow Engine’s Spam Complaint Processor. A feedback loop registration is needed to receive spam complaints.

Spam complaint mailboxes are used with the Full Bounce Processor, not the Lite Bounce Processor.

Adding a Spam Complaint Mailbox

Complete the following steps to create a new spam complaint mailbox:

1. Login to GreenArrow Engine’s web interface.
2. Navigate to Configure => Domains:
   
3. Click the Users/Forwarders button next to the domain that you’d like the mailbox to be created for:
   
4. Click the Add Spam Complaint Mailbox button towards the bottom of the page:
   
5. Enter the email address that you’d like to receive spam complaints, and click Save: